Privacy Policy

1. Who We Are

JobCaptured AI ("we", "us", or "our") operates the website at jobcaptured.ai and provides AI-powered voice agent services for HVAC businesses. We are committed to protecting your privacy.

If you have any questions about this policy, contact us at: hello@jobcaptured.ai

2. Information We Collect

Information you provide directly:

• Name — when you fill out our free trial form
• Phone number — required so we can reach you to set up your account
• Email address — used to send you setup instructions and communications
• Business information — shared during your onboarding call (service area, call handling preferences)

Information collected automatically:

• Usage data — pages visited, buttons clicked, time on site (via PostHog and Microsoft Clarity)
• Device & browser data — browser type, operating system, screen size, IP address
• Referring source — the URL or ad that brought you to our site (via Meta Pixel)
• Session recordings — anonymised screen recordings of how visitors navigate the site (via Microsoft Clarity)

3. Analytics & Tracking Tools

We use the following third-party tools:

• PostHog — product analytics and session recording. Events such as button clicks, video plays, and form interactions are tracked to help us improve the site. Data is stored on PostHog's US Cloud servers. See PostHog's Privacy Policy.
• Microsoft Clarity — heatmaps and session recordings. Clarity records anonymised visitor sessions to help us understand usability. See Microsoft's Privacy Statement.
• Meta (Facebook) Pixel — conversion tracking for our advertising campaigns. This helps us measure how effective our Facebook and Instagram ads are. See Meta's Privacy Policy.

4. How We Use Your Information

• To set up and deliver your AI voice agent trial
• To contact you about your account, setup, and trial results
• To improve the performance, design, and content of our website
• To measure the effectiveness of our advertising
• To send relevant follow-up communications (you can opt out at any time)

We do not sell your personal information to third parties.

5. Data Sharing

We share data only with the tools listed in Section 3 (PostHog, Microsoft Clarity, Meta) and with our internal team members involved in delivering your service. We do not sell, rent, or trade your personal data.

6. Data Retention

We retain your contact information for as long as you are a customer or trial participant. Analytics data is retained per each tool's default retention policy. You may request deletion of your data at any time by emailing us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise any of these rights, email hello@jobcaptured.ai.

8. Cookies

We use cookies and similar technologies to operate our analytics tools (PostHog, Clarity, Meta Pixel). These include both session cookies and persistent cookies. By continuing to use our site, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect site functionality.

9. Children's Privacy

Our services are intended for business owners and are not directed to anyone under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy from time to time. We will post the updated version here with a revised date. Continued use of our site after changes constitutes acceptance.

11. Contact

For any privacy-related questions or requests:
JobCaptured AI
Email: hello@jobcaptured.ai
Phone: (415) 825-7096